REPORTING TO: Home Manager

SKILLS, KNOWLEDGE & QUALIFICATIONS

Required:

• Previous supervisory experience
• Good communication skills
• Team player
• Ability to manage pressure and conflicting demands, and prioritise tasks
• NVQ Level 2 Cleaning and Support Services
• Understanding of colour coding
• Previous commercial cleaning experience
• Satisfactory Police Check and check against the POVA List (where applicable)

Desired:

• Care for the Elderly experience
• Highly organised
• Knowledge / experience of health and safety legislation

JOB PURPOSE:

The same as a Domestic Assistant but with the additional responsibility of the first-line management of Domestic Staff (including staff rotas and team management) and the organisation and supervision of the cleaning and other domestic duties on a day-to-day basis at the Home using standard methods, equipment and materials and ensuring the highest possible standards of hygiene in the Home. You will also liaise with the Home’s Management to effect the efficient and economic purchase of all cleaning supplies and ensuring proper stock control at all times. You will also participate in staff induction, supervise and instruct new staff in all aspects of their work at the Home, giving help and guidance where appropriate.

Housekeeping:

• Prioritise workload of, and allocate tasks to, Domestic and Laundry Staff.
• Create and maintain cleaning regimes (daily, weekly, periodically etc) for all areas of the Home (excluding those maintained by Kitchen Staff), in line with the Company’s attention to detail philosophy.

• Ensure that the following are carried out at appropriate intervals in all areas of the Home (excluding those maintained by Kitchen Staff), in line with the Company’s attention to detail philosophy:

  • Thorough cleaning of all areas.
  • Dusting, vacuuming and washing down of all areas.
  • Cleaning of all windows.
  • Polishing of mirrors, brass plates on doors and furniture (as applicable).
  • Dusting of all ledges, pictures, high areas and skirting boards.
  • Shampooing of carpets.
  • Cleaning of curtains and furniture.
  • Emptying / cleaning of waste bins.
  • Restocking of toiletries, soaps, towels etc.
• Conduct random audit checks of all areas of the Home (excluding those maintained by Kitchen Staff), at appropriate intervals, to ensure cleaning has been properly carried out
• Continuously assess the work of all Staff Members to ensure consistently high standards.
• Liaise with the Home Manager regarding the effectiveness of cleaning products, and ensure their safe storage.

Communication:

• Arrange / participate in Staff and Client meetings as required.

Budgetary / Financial Control:

• Liaise with the Home Manager when ordering cleaning products. Undertake monthly stock checks.
• Manage and maintain agreed budgets, in conjunction with the Home Manager.

Human Resources (HR):

• Prepare Housekeeping rotas reflecting the appropriate cleaning times of the Home. Ensure Staff Members adhere to these rotas.
• Interview for new Staff Members with the Home Manager as and when required, in line with the Company’s Recruitment policy.

Training & Development:

• Liaise with the Home Manager regarding COSHH training.
• Supervise and instruct junior and new Staff Members in all aspects of their work in the Home, giving help and guidance where appropriate.
• Attend mandatory training days / courses, on or off site, as and when required.
• Maintain professional knowledge and competence.

Health & Safety:

• Adhere to the Home’s Disposal of Waste policy.
• Report immediately to the Home Manager, or Person in Charge, any illness of an infectious nature or accident incurred by a Client, colleague, self or another.
• Understand and ensure the implementation of the Home’s Health and Safety, Infection Control and Hygiene policies, and Emergency and Fire procedures.
• Report to the Home Manager, or the Handyperson, any faulty appliances, damaged furniture, equipment or any potential hazard.
• Promote safe working practice in the Home.

General:

• Contributing to the safeguarding of adults by ensuring you are aware of your role in relation to the Home’s Safeguarding Adult’s Policy, taking steps to protects Residents from any form of abuse or neglect and use the appropriate reporting mechanisms to inform the Home’s Management of any concerns.
• Adhering to all new, and changes in Local and Central Government initiatives as and when they are implemented.
• Promote and ensure the good reputation of the Home.
• Ensure that all information of confidential nature gained in the course of duty is not divulged to third parties.
• Notify the Home Manager, or the Person in Charge, as soon as possible of your inability to report for duty, and also on your return to work from all periods of absence.
• Ensure the security of the Home is maintained at all times.
• Adhere to all Company policies and procedures within the defined timescales.
• Ensure all equipment is clean and well maintained.
• Carry out any other tasks that may be reasonably assigned to you.

This Job Description indicates only the main duties and responsibilities of the post. It is not intended as an exhaustive list.