REPORTING TO: Home Manager / Administrative Manager

SKILLS, KNOWLEDGE & QUALIFICATIONS

Required:

• Good communication and organisational skills
• Good numerical and word processing skills
• An appreciation of need for confidentiality
• Satisfactory Police Check and check against the POVA List (where applicable)

Desired:

• Knowledge / experience of quality assurance systems and procedures
• Team player
• Ability to work on own initiative and with minimum supervision

JOB PURPOSE:

As the Quality Assurance Officer, you are responsible for the implementation and management of quality assurance procedures at the Home and will monitor, challenge, investigate and intervene where necessary in order to maintain the quality of provision within the  Home. Your duties and responsibilities will include:

Quality Assurance:

• Developing and maintaining quality assurance systems in order to encourage continuous improvement and to ensure their ongoing relevance and effectiveness at the Home. The following list is an indication of the type of activity that would be covered:

  • Maintaining and amending Policies and Procedures Manual
  • Self-inspection
  • Questionnaires
  • Complaints
  • Surveys 
  • Record keeping systems
  • Reports
• Working with Management to develop criteria and measures used for evaluation at the Home. 
• Liaising with people internal and external to the Home including Clients, Stakeholders, regulatory bodies and Staff Members.
• Investigating, resolving and reporting on service failures and complaints.
• Auditing of Quality Assurance processes.
• Interpreting and analysing information used to monitor performance at the Home.
• Writing reports detailing outcomes.
• Providing advice and guidance on the interpretation of outcomes.
• Maintaining accurate and systematic records.
• Monitoring Action Plans.
• Encouraging Provider self-evaluation and best practice. 
• Promoting understanding and compliance with CQC inspection framework.

Communication:

• Participating in Staff and Client meetings, monthly, and as and when required.

Marketing:

• Actively marketing the Home and promoting a positive personal / professional profile within the local community, and ensuring the good reputation of the Home at all times.

Training & Development:

• Attending mandatory training days / courses, on or off site, as and when required.
• Maintaining professional knowledge and competence.

Health & Safety:

• Reporting immediately to the Home Manager, or Person in Charge, any illness of an infectious nature or accident incurred by a Client, colleague, self or another.
• Understanding and ensuring the implementation of the Home’s Health and Safety, Infection Control and Hygiene policies, and Emergency and Fire procedures.
• Reporting to the Home Manager, or the Handyperson, any faulty appliances, damaged furniture, equipment or any potential hazard.
• Promoting safe working practice in the Home.

General:

• Contributing to the safeguarding of adults by ensuring you are aware of your role in relation to the Home’s Safeguarding Adult’s Policy, taking steps to protects Residents from any form of abuse or neglect and use the appropriate reporting mechanisms to inform the Home’s Management of any concerns.
• Adhering to all new, and changes in Local and Central Government initiatives as and when they are implemented.
• Ensuring that all information of a confidential nature gained in the course of duty is not divulged to third parties.
• Notifying the Home Manager, or the Person in Charge, as soon as possible of your inability to work, and also on your return to work from all periods of absence.
• Ensuring the security of the Home is maintained at all times.
• Adhering to all Company policies and procedures within the defined timescales.
• Ensuring all equipment is clean and well maintained.
• Carry outing any other tasks that may be reasonably assigned to you.

This Job Description indicates only the main duties and responsibilities of the post. It is not intended as an exhaustive list.