Reporting to: Director

SKILLS, KNOWLEDGE & QUALIFICATIONS

Required:

• 1st Level RMN Nurse
• Minimum of 4 years experience in a senior management role in managing the care of older people and / or those with mental health problems
• NVQ Level 4 Management or Registered Managers Award
• Ability to manage pressure and conflicting demands, and prioritise tasks
• Friendly, confident, well-presented and customer-focused
• Ability to communicate effectively at all levels
• Ability to communicate routine information that requires diplomacy, tact and persuasive skills
• Commitment to customer care and excellence in service
• Team player
• Genuine interest in working with the relevant Client group
• Ability to provide advice and guidance in well established situations and identify new solutions
• Ability to work within a legislative framework
• Satisfactory Police Check and check against the POVA List (where applicable)

Desired:

• Ability to work on own initiative
• Care for the Elderly experience / qualification

JOB PURPOSE:

As the Home Manager, you are responsible for the daily management of the Home. You will promote a caring environment for Clients through high standards of professional practice that will be conducive to the needs of the Clients. You will ensure that each Client receives care appropriate to their individual needs and implement and exceed the requirements of the National Minimum Standards for Care Homes for Older People in accordance with the Care Standards Act 2000. Your duties and responsibilities will include:

Care:

• Deciding whether or not the Home is able to meet the personal care needs of any prospective Client.
• Making or contributing to the assessment of need of each Client in conjunction with the Client, relevant professional agencies and, where appropriate, the Client’s family.
• Developing a Care Plan which provides a satisfactory quality of life for that person in conjunction with the statutory contract with the referring agency and Care Plan, and ensuring compliance with care programmes.
• Ensuring that adequate arrangements for the introduction and reception of new Clients are made in accordance with National Minimum Standards.
• Ensuring that the emotional, spiritual, physical, medical and material needs of the Clients are recognised, assessed and met.
• Ensuring all Staff Members contribute to the best of their ability to the efficient running of the Home, and to the creation of an atmosphere conductive to the best interests of Clients.
• Interacting with Clients to ensure that their health care needs are being met and resolving any problems where appropriate.
• Ensuring the provision of care which may include terminal care, in partnership with GPs and in consultation with visiting Consultants.
• Reporting any ill-health amongst Clients and making requests for GP / Professional visits where necessary.
• Ensuring meals are of sufficient quantity and good quality, and that Client’s dietary needs are met.
• Undertaking general nursing work and personal care as appropriate.
• Supporting Clients in the taking of decisions in matters which affect their lifestyle.
• Ensuring the provision of health care arrangements which may include the ordering, recording and, where appropriate, the administration of prescribed medication.
• Monitoring Care Plans, Minimum Data Set, drug records, Social Services reviews, Staff time and attendance records and Staff development and appraisal records.
• Auditing Care Plan documentation, to ensure best practice.
• Practicing maximum integrity in all dealings with Clients' personal affairs, and avoiding abuse of the privileged relationship that exists with Clients.

Management:

• Managing the day to day running of the Home.
• Assisting the Company in the planning and provision of the service.
• Ensuring that all the conditions of registration and all other statutory regulations are complied with in the Home.

• Responsibility for the efficient management of the domestic character of the Home which includes the following:

  • Planning menus with Clients and Staff.

  • Ensuring that good standards of food presentation are maintained.

  • Ensuring that supplies are ordered and regularly reviewed and audited.

  • Ensuring that exceptional standards of hygiene and cleanliness are maintained throughout the Home including Staff Room, Kitchen, Treatment Room and Laundry.

• Familiarity with the appropriate fees of the local authority(s) or the fees if the Client is not in receipt of local authority assistance.
• Endeavouring to fill any Client vacancy by liaising with Social Services and health authorities / boards and assessing / selecting suitable Clients. (These places are to be offered within the normal terms of residency and the fee structure in operation within the Home at the time).
• Developing systems of management and control.

Communication:

• Maintaining effective communications with the Directors of the Company.
• Maintaining effective communications with Clients, Relatives, Staff Members, and any other concerned bodies.
• Promoting relationships which enable each Client to participate in social activities within the Home and in the life of the local community to the maximum of their ability.
• Working with other professionals to develop specialist services e.g. art therapy, reminiscence etc.
• Arranging Staff meetings (which should always be minuted).
• Participating in the evaluation and review of policies and procedures as and when required.
• Obtaining a report from the Person in Charge regarding any incident / accident, and the status of any Clients whose care / health is causing concern.
• Supervising visits and liaising with GPs in order to establish a good relationship between GPs / Health Care Professionals and the Home.
• Ensuring a clear and concise Handover Report is given to all Staff Members.
• Arranging / participating in Staff and Client meetings as and when required.
• Providing the Directors of the Company with a bi-monthly inspection report of all rooms and common parts of the Home and what repairs and / or improvements are needed. 

Budgetary / Financial Control:

• Managing, monitoring and maintaining budgets.
• Ensuring that all commodities used in and around the Home are sensibly conserved by all Staff Members e.g. monitoring the usage of incontinence aids, wipes, dressings etc.
• Providing the Directors of the Company with a monthly report / audit on the current operation of the Home.
• Maintaining with the Directors of the Company, a list of potential Clients and referring agencies together with possible fee levels.

Human Resources (HR):

• Adhering to, and implementing, all HR policies and procedures.
• Endeavouring to fill any Staff vacancy by advertising in the job centre or local newspapers. Interviewing for new Staff Members as and when required, in line with the Company’s Recruitment policy.
• Ensuring CRB and POVA checks, references, the provision of job descriptions and contracts to all employees (in conjunction with company policy and current legislation).
• Organising and planning staffing rotas to ensure compliance with minimum standards as prescribed by the Company taking into account 24 hour dependency levels and ensuring that the rota system is understood by all.
• Maintaining correct records of working hours of all Staff Members.
• Ensuring the accuracy of information (provided by time sheets and / or other time recording methods) given to Accountants responsible for calculating monthly salaries and collateral information including sick pay, maternity pay and other essential data relating to an employee’s working time.
• Monitoring sickness and absence and putting into action Company disciplinary procedures when applicable in conjunction with the Directors’ of the Company.
• Ensuring all Staff Members are aware of the Company’s Whistle-blowing procedure.
• Implementing and managing the Company’s Discipline and Dismissal policies and procedures, and Grievance policies and procedures (in conjunction with the Deputy Home Manager, where appropriate).
• Formal supervision / appraisal of Staff Members in line with Company policy and the requirements of the Care Standards Act, and with on-going informal assessment of the work of Staff Members, to ensure consistently high standards.
• Ensuring that training needs are identified and met in conjunction with the Training Manager, external training agencies and consultants.
• Implementing and initiating training for all Staff Members on the Company’s Equal Opportunities policy.
• Organising workload by forward planning Off-Duties to ensure that there is sufficient Staff cover, and dealing with problems where necessary.

Marketing:

• Actively marketing the Home and promoting a positive personal / professional profile within the local community, and ensuring the good reputation of the Home at all times.
• Providing all relevant information and leaflets to prospective new Clients and to make appointments and show them and their Relatives around the Home.
• Ensuring the Home is attractively presented, and odour free, at all times, in line with the Company’s attention to detail philosophy.
• Ensuring a viewing room is suitably presented and available at all times (unless Home is fully occupied).

Training & Development:

• Supervising and instructing junior and new Staff Members in all aspects of their work in the Home, giving help and guidance where appropriate and assisting in keeping records up to date.
• Maintaining and improving professional knowledge and competence.
• Attending mandatory training days / courses, on or off site, as and when required.

Health & Safety:

• Undertaking the risk management (in conjunction with others) of Clients or potential Clients in the care of the Company and helping to develop systems to monitor same.
• Reporting immediately to a Director of the Company any illness of an infectious nature or accident incurred by a Client, colleague, self or another.
• Ensuring that legislation and regulations concerning Environmental Health, Infection Control, Building Control, Planning and Health and Safety are complied with and advising the person in control accordingly where action is required.
• Carrying out duties for the Home in line with Care Quality Commission guidelines, the Health and Safety at Work Act (1974) and Fire Regulations.
• Reporting to the Handyperson, any faulty appliances, damaged furniture, equipment or any potential hazard.
• Promoting safe working practice within the Home.

General:

• Contributing to the safeguarding of adults by ensuring you are aware of your role in relation to the Home’s Safeguarding Adult’s Policy, taking steps to protects Residents from any form of abuse or neglect and use the appropriate reporting mechanisms to inform the Home’s Management of any concerns.
• Adhering to all new, and changes in Local and Central Government initiatives as and when they are implemented.
• Adhering to all appropriate NMC guidelines / regulations and the General Social Care Council Code of Conduct.
• Maintaining such Logbooks and Records as may be required by both the Registering Authority and the Directors of the Company.
• Being ‘on-call’, for emergencies which may arise within the Home, and to cover shifts if all other avenues have been exhausted.
• Ensuring that all information of a confidential nature gained in the course of work is not divulged to third parties.
• Liaising with and co-operating with CQC inspectors and inspections, and carrying out recommendations and requirements resulting from inspection visits.
• Notifying a Director of the Company as soon as possible of your inability to report for duty, and also on your return to work from all periods of absence.
• Advising a Director of the Company of any serious malfunction of the heating, lighting or emergency systems.
• Ensuring the security of the Home is maintained at all times.
• Adhering to all Company policies and procedures within the defined timescales.
• Ensuring all equipment is clean and well maintained.
• Carrying out any other tasks that may be reasonably assigned to you.

This Job Description indicates only the main duties and responsibilities of the post. It is not intended as an exhaustive list.